FREE SHIPPING & FAST DELIVERY 📦 | 10% OFF ORDERS OVER $100 USING THE CODE "SHAGGY10" 🎉

Shipping Info

Free Shipping & Timeline

  • We offer free shipping on all orders no matter the amount.
  • Your order will be processed within 1-3 business days and you will receive step by step tracking for the package via email.
  • You can expect to receive your package within 1-3 weeks.
  • Currently, we are only shipping to Canada and the United States.

Tracking

  • Tracking Numbers are updated within 1-3 business days, you will receive an email confirmation once your package has been shipped.
  • Shipping time may vary due to product availability. Shaggy Waggy Pets reserves the right to cancel any orders that involve product availability in which the customers will be contacted.
  • Please note that any taxes and customs fees in regard to your purchase are to be held responsible by the customer.
  • Please note that these are estimated delivery times. Weekends and public holidays are not included.
  • If you have any questions related to your delivery, please contact our Customer Care team at info@shaggywaggypets.com.

Shipping Details

  • Please ensure all of your shipping details are 100% correct before placing the order.
  • Shaggy Waggy Pets is not responsible if the incorrect or missing shipping information is provided at check out. We will not process any refunds in such circumstances.
  • Shaggy Waggy Pets is responsible for delivering items to the shipping address provided at check out. We are not liable if the item is lost or stolen after the item has been marked as delivered by your local postal service. Please ensure the delivery location is a safe environment.
  • If you've made a mistake with the shipping address or want to change an order, please email info@shaggywaggypets.com ASAP with the order # and details.
  • Packages may take longer to arrive during the holiday busy season, depending on local postal office capacity. 

Taxes & Duties

  • All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.